01.How long is the warranty on AUX Split Level A/C units?
All Split Level A/C units carry a 1 Year Warranty on Parts & 5 Year Warranty on Compressor.
02.No Temperature Display on indoor unit
Press the DISPLAY button on the remote control to turn on the temperature display
03.The indoor fan keeps running, even if its cold and the compressor has stopped.
What is the Amperage used by the 1Ton unit? On a 3 Ton unit?
04.What type Freon is used?
All AUX units were pre-charged with R410 Freon.
05.Are AUX-USA air conditioners UL certified?
All our units are AHRI Certified for the Coolant & INTERTEK Certified for the Electronics
06.Air conditioner not working. F1 is displayed on the Fan unit panel.
Please try from the top of the list of solutions and try the next one if not working. F1 is a protection code and it mostly shows up when the unit requires maintenance for better performance.
- Please cut off the power supply or turn off the breaker to the outdoor unit for at least 15 minutes before rebooting, do not simply turn off the unit.
- Please reconfirm that the line set was vacuumed down to -10 PSI because trapped air may cause ice crystals to form inside and block the Freon flow.
- Please keep the unit shut off and clean the dust and stones around the outdoor unit, ventilation issue may cause the F1 protection code.
- Please clean the air filter of the indoor unit, a dirty air filter impacts the unit functions and make it difficult to blow hot or cool air and also F1 protection code in some cases.
- Please reconfirm that electricity is only connected to the outdoor unit and it should be never connected to the indoor unit.
- Please check the voltage because the rated voltage for our units range between 97 V to 127 V and any unstable voltage beyond this range may cause the unit stop working with a F1 protection code.
- Please refill Freon to 130 psi if the pressure is below 110 psi when the unit is on cold mode at 60F, or refill Freon to 480 psi if the pressure is below 440 psi when the unit is on heat mode at 90F. A lower Freon pressure would make the unit stop blowing heat or cold, sometimes an F1 error code may also show up.
07.The unit is not blowing heat (or cold) air
Please try from the top of the list of solutions and try the next one if not working. This can be caused by a series of issues.
- Please make sure the remote control is set on heat (or cool) mode, the unit cannot blow heat or cold if set on other modes.
- Please set the temperature to at least 80F (60F) under heat (cool) mode, the unit may not blow heat at a low temperature or cold at a high temperature even the correct mode is selected.
- Please clean the air filter of the indoor unit, a dirty air filter impacts the unit functions and make it difficult to blow heat or cold.
- Please make sure the temperature around the outdoor unit is appropriate, the mechanism of all air conditioners is blowing heat with outdoor unit in cool environment and blowing cold with outdoor unit in warm environment
- Please refill Freon to 130 psi if the pressure is below 110 psi when the unit is on cold mode at 60F, or refill Freon to 480 psi if the pressure is below 440 psi when the unit is on heat mode at 90F. A lower Freon pressure would make the unit stop blowing heat or cold.
08.What size air conditioner will I need for a large room?
Measure, the Width x the Length, to get the square footage. See general rule chart:
1 Ton unit can handle up to 600 sq ft
2 Ton unit can handle up to 1,000 sq ft
3 Ton unit can handle up to 1,500 sq ft
09.Why the louver only swings up and down but left and right?
Our units in US only automatically swings up and down and you have to manually tilt the fan to a certain direction to make it blow left and right. The remote control has the left and right option because it is the universal version, but our units being sold in different countries vary in details. Please also note that we specified in our listing that automatic swinging function only includes up and down directions.
10.What is the AC Voltage needed to hook up a Split Level air conditioner?
The 36K BTU (3 Ton) unit and 24K BTU (2 Ton) unit use 220 AC Volts, 12K BTU (1 Ton) unit uses 110 AC Volts
11.Does the Indoor Fan Unit uses different AC Voltage than the Compressor?
NO. The Indoor Fan Unit gets its working Voltage direct from the Compressor Unit
12.what size line fuse goes in the Pull-out Box (Disconnect Box)
See Chart below.
1 Ton unit, use 15Amp fuse
2 Ton unit, use 20Amp fuse
3 Ton unit, use 20Amp fuse