Terms & Conditions

LIMITED WARRANTY STATEMENT

AUX Authorized US Dealer (hereinafter "Company") warrants this product against failure due to defects in materials or workmanship under normal use and maintenance as follows. All warranty periods begin on the date of original installation. If a part fails due to a defect during the applicable warranty period, Company will provide a new or remanufactured part, at Company's option, to replace the failed, defective part at no charge for the part. This limited warranty is subject to all provisions, conditions, limitations and exclusions listed below. 

• A warranty period of five (5) years on compressor to the original registered end-user. 

• A warranty period of one (1) year on all parts to the original registered end user. 

• Limited warranty applies only to systems that are properly installed by a state certified or licensed HVAC contractor, under applicable local and state laws in accordance with all applicable building codes and permits, AUX installation and operation instructions and good trade practices. 

• Warranty applies only to products remaining in their original installation location. 

• Defective parts must be returned to the distributor through a registered servicing dealer for credit. 


RETURNING POLICY

1. Our 15-Days Money Back Guarantee assures our customers that they will receive all orders promptly and exactly as described. In addition, it allows customers to return new and unused products in their original factory condition for any reason within 15 days from the date of purchase. No restocking fee and hassle free!

2. Please note that all returns must be pre-approved by Best Houseware Inc  and have a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted. Buyers are responsible for round-trip shipping costs, appropriate packing, insurance and returning the item in new and re-sellable condition. Used items (opened itmes) will not be accepted for Return.

3. We only replace the returned item with an identical item, or issue a full store credit for the value of the item, or issue a refund for the value of the item. If your purchase was made during a free shipping method, we will also deduct the shipping charge (as calculated by www.fedex.com / www.fedex.com published rate) from the total amount.

4. Under no condition will Best Houseware Inc be liable for any damages, and in particular will not be liable for special, indirect, consequential, or incidental damages, or damages for lost properties, revenue or use, arising out of or related to the Best Houseware Inc account or the information contained within it, whether such damages arose in contract, negligence, tort, under statute, in equity, at law or otherwise. The sole and exclusive maximum liability to  arising from any product sold on Best Houseware Inc webside shall be the price of the product ordered.