AUXUSA Committed to bringing a better experience in Healthy Air Conditioning to America
* Our Lineset comes in 3 different Model: 12000BTU, 24000BTU, 36000BTU
*Please note that product will be shipped in two individual packages.Item ships via FedEx/UPS Home/ Ground Delivery. Only ships to the lower 48 Contiguous United States. Also due to manufacturer constantly trying to better the products, item may have a small variation in appearance. Also please keep in mind although both packages are shipped out at the same time carrier may separate packages causing boxes to be delivered at different times/days. Shipping:
Returns: Parts are not returnable. FAQ: 1. Do you offer local pick up? We accept offer local pick up. 2. Do you ship on weekends? We currently ship all orders out Monday-Friday using FedEx/UPS/USPS. 3. Who do I contact if I receive a damaged product? If your product is damaged, please 4. What are your business hours? Our customer service department is open Monday - Friday 9am to 5pm PST. 5. Where do you ship from? We have warehouses in California. 6. How long until my order ships? Orders placed before 1:00 PM PST with successfully processed payment and available inventory will be shipped out within 1 business day (Monday - Friday). We do not ship Saturdays, Sundays, or Holidays. 7. I received an incomplete order (missing parts, manual, etc.), what do I do? If you receive an incomplete order, please contact us first contact us at 909-979-9892. Or email us via customer_support@auxusa.com, support@auxusa.com 8. Why was my order cancelled? If your order is cancelled due to inventory, you will receive an email. In most cases, inventory is determined at time of purchase. In the event that your item is out of stock, you will receive a full refund (including tax) back to the original form of payment. Refunds are subject to your bank’s processing time.
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