- We accept Local Pick up.
- We Do NOT ship to PO Box, AK, Hi, PR, Just mainland in U.S.A only 48 states. (if the address is not deliverable by Post Office, contact us prior to submit payment)
- All orders are shipped directly from our warehouse in California (Please refer to sub-title)
- Item will be shipped the same Business Day if order before 4 PM EST
1. Our 30-Days Money Back Guarantee assures our customers that they will receive all orders promptly and exactly as described. In addition, it allows customers to return new and unused products in their original factory condition for any reason within 30 days from the date of purchase. No restocking fee and hassle free!
2. Please note that all returns must be pre-approved by auxusaauthorized and have a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted. Buyers are responsible for round-trip shipping costs, appropriate packing, insurance and returning the item in new and re-sellable condition. Used items (opened itmes) will not be accepted for Return.
3. We only replace the returned item with an identical item, or issue a full store credit for the value of the item, or issue a refund for the value of the item. If your purchase was made during a free shipping method, we will also deduct the shipping charge (as calculated by www.fedex.com / www.fedex.com published rate) from the total amount.
4. Under no condition will auxusaauthorized be liable for any damages, and in particular will not be liable for special, indirect, consequential, or incidental damages, or damages for lost properties, revenue or use, arising out of or related to the auxusaauthorized account or the information contained within it, whether such damages arose in contract, negligence, tort, under statute, in equity, at law or otherwise. The sole and exclusive maximum liability to auxusaauthorized arising from any product sold on auxusaauthorized eBay account shall be the price of the product ordered.
- You can contact auxusaauthorized by messaging us directly from eBay
- Office Hours:
Monday through Friday 9:00 A.M. - 17:00 P.M. PST
- All e-mails will be responded to within 12 - 24 hours.
1. Do you offer local pick up?
We accept offer local pick up.
2. Do you ship on weekends?
We currently ship all orders out Monday-Friday using FedEx. We only use FedEx. Delivery can occur on Saturdays. All deliveries are subject to FedEx holidays.
3. Who do I contact if I receive a damaged product?
If your product is damaged, Please contac us thougth eBay.
4. What are your business hours?
Our customer service department is open Monday - Friday 9am to 5pm PST.
5. Where do you ship from?
We have warehouses in California.
6. How long until my order ships?
Orders placed before 4 PM PST with successfully processed payment and available inventory will ship out within 1 business day (Monday - Friday). We do not ship Saturdays, Sundays, or Holidays.
7. Do you deliver on weekends?
We ship all orders out Monday-Friday via FedEx. Delivery can occur on Saturdays. All deliveries are subject to FedEx holidays.
8. I received an incomplete order (missing parts, manual, etc.), what do I do?
If you receive an incomplete order, please contact us first thought eBay.
9. Why was my order cancelled?
If your order is cancelled due to inventory, you will receive an email. In most cases, inventory is determined at time of purchase. In the event that your item is out of stock, you will receive a full refund (including tax) back to the original form of payment. Refunds are subject to your bank’s processing time.